2022 – Web1on1’s Year In Review

Last Updated : December 12, 2022 — Sales

It’s that time of the year again – Q4 activities are underway, Christmas parties are in full swing and your Spotify 2022 Wrapped is being generated. But before we jump into 2023, let’s look back at the memorable events of the year and what we’ve achieved together in 2022.

*To have a measurable outcome when applying standards of quality to a chat, Web1on1 has developed a QualityScore metric to measure the quality of chats by its agents, where 5 is the highest score awarded for a perfect chat.


WhatsApp Business become FREE* for Web1on1 clients

2022 also saw the launch of our new pricing plans with the introduction of WhatsApp Business included for free (*up to 1,000 chats/month) for all clients.

This means that you no longer pay a monthly fee for each WhatsApp number or each templated message you send to a customer, making it easier to adopt WhatsApp for your brand and start engaging customers on Europe’s number one messaging app.

Check out how your dealership can benefit from the new plans.

Compare plans


The launch of the Aftersales Dashboard

2022 also saw our commitment to helping dealerships improve the aftersales journey with the launch of the aftersales dashboard within our Aftersales Hub.

The aftersales dashboard enables you to manage all of your workshop appointments from inside Web1on1 and use WhatsApp to communicate with your customers before, during and after the work on their vehicle to deliver an efficient and customer-first experience.

Click the button below to learn more about how it can help your team handle customer communications better than they did with phone calls and keep clients informed throughout the service directly from their service stations.

The Aftersales Dashboard


Our continued commitment to YOU!

We’re pretty proud of our growing team of multilingual people dedicated to helping our Web1on1 customers grow their dealership. Elena (FR), Iris (NL), Iancu (DE) are smart, knowledgeable, and have loads of experience with helping dealerships level-up their customer experience.

But most importantly, they’re also human. They’ll cheer you on with every success—and they’ll hold you accountable to your goals and timelines.
Book a meeting with them anytime to discuss your journey… or to just say hi 👋

Chat with our Customer Success team


What’s on the roadmap for 2023?

We’re now living in the messaging era!

In the messaging era, messaging is no longer just a channel. It’s your entire brand experience. Marketing and sales are no longer ruled by different goals. They’re rallied around the customer experience.

And with the past year seeing one of the biggest spikes in customers adopting messaging to engage with the brands they love, we’re doubling down to help dealerships incorporate WhatsApp and other messaging channels into their toolkit.

Stay tuned for ‘The Ultimate Guide to WhatsApp Messaging For Dealerships’ which we’ll be releasing in the coming weeks.

Expansion of the Aftersales Hub

The customer’s journey with your dealership doesn’t end once they buy a car from you. Which is why we’ve launched the Aftersales Hub.

Web1on1’s Aftersales Hub enables dealerships to modernise your workshop’s processes and in-service communication by introducing WhatsApp – the messaging channel your customers want you to use. With the Aftersales Board managing your workshop communications through WhatsApp with automated reminders, mid-service messaging and payment collection, we’re committed to helping you deliver a great customer experience throughout the customer’s lifecycle.

Look out for new features to the aftersales hub coming out throughout 2023 and beyond 👀


Web1on1 joins the CitNOW family 🎉

The biggest event of the year was our announcement that Web1on1 has joined CitNOW group.

We care a lot about helping dealerships better communicate with their clients, and we continue to do our best to provide the best automotive messaging tool for dealerships.

Working with CitNOW group and their family of brands helps us achieve this on a faster and greater scale.

A big thanks to all of our users who have supported us, advised us, given us priceless feedback and allowed us to introduce them to the world of Automotive Messaging.

What does this mean for you?


Some interesting reads for you


Seasons greetings, from our team to you 🎇

As 2022 wraps up, we’d like to thank you for your continued business and look forward to supporting you in the year ahead.

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