I’m routing incoming WhatsApp chats to the correct team inbox in the Web1on1 platform. I can do this by asking some questions (e.g. department/brand) or by recognizing sentences and routing directly.
Why do you need a WhatsApp Concierge Bot?
We’re all familiar with WhatsApp on private phones. With WhatsApp for Business, you’re finally able to have multiple users from different departments handling WhatsApp chats. This is great, but also creates a new challenge.
How do you ensure WhatsApp chats are automatically routed to the right department or person?
That’s why we invented the WhatsApp Concierge Bot.
The WhatsApp Concierge Bot will add the correct location and department to your customer and use this information to route chats automatically to the right inbox in the Web1on1 platform. This way, you can safely scale and use your WhatsApp for Business account with your whole dealership, no matter how many locations and/or departments you have.
Want to see the WhatsApp Concierge Bot in action? Click on the videos below
Bot asking questions to route chat
Direct routing based on sales match Sentence
Direct routing based on Service match sentence
Want to activate your own WhatsApp Concierge Bot?
Go to the botstore in Web1on1 and activate your WhatsApp Concierge now!