Explanation:

This graph shows in what percentage of chat conversations initiated on Car dealerships and Car Brands websites the word Corona, Covid or Virus is used. With over 9 million website visitors tracked monthly for Benelux, DACH and FR this Live Tracker is indicative for the conversational impact of Covid-19 on the Automotive Industry as a whole.

Conversations FAQ

This is what your visitors are asking (suggested content for your own FAQ´s):

• We have an appointment for our new car, will this appointment remain or is the company closed?
• I have an appointment on Saturday to get my car delivered to my home. Due to corona I think it’s best that i pick the car up myself?
• Are the garages/ dealerships open due to Corona virus?
• Is my delivery day/time impacted by the current situation?
• Is my Service-appointment still on?
• Tomorrow I have an appointment to view a car, is the dealer open or closed due to the virus?
• What precautions do you take for Corona in the showroom / workshop?
• I would like to reschedule my appointment. Is that possible?
• Does the virus impact the production of the cars / are the factories closed?
• Can the MOT (APK, TÜV) be postponed after the day it’s due? (Since the owner is in the group at risk)
• I would like to reschedule my appointment. Is that possible?
• Are test drives still possible? / Are current promotions extended? Because my test drive has been postponed and I want to order this car after seeing it in person.
• With this current situation, is it possible to change my payment deadlines or even end my contract? (Regarding lease/financing contracts)

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