Web1on1 is now a member of the CitNOW Group
You may have multiple questions on what that means for you as our client. We are here to help.
We have dedicated this FAQ page to help you find your answers.
Frequently Asked Questions
Will our contractual relationship change?
No, Web1on1 BV remains the same and there is no need to change or update any contract.
Will Web1on1’s messaging solutions change?
Although the core features of the automotive messaging platform will remain the same, you can look forward to many new functions and improvements in the future. CitNOW Group is perfectly positioned to help our development team ramp up our innovations and increase our deployment cycle. So expect new product features soon!
Will Web1on1’s pricing change?
No, as explained above, we will respect all current contracts with our clients, which include the agreed rates for our services and technology.
Is there an impact on GDPR?
Rest assured, Web1on1 will continue to be fully GDPR compliant. Web1on1 is also ISO 27001 certified, the international industry standard for information security.
What is the CitNOW group?
Created to leverage innovation and help retailers and manufacturers deliver an outstanding customer experience, CitNOW Group is driven by the vision to transform the way the automotive world communicates. With front office platforms such as personal video services for showroom and workshop customers (CitNOW Video), and automotive sales and lead management systems (Dealerweb), the CitNOW Group serves more than 10.500 car dealers and 44 OEM partners across Europe and the US.
For more information: visit the CitNOW Group website
Why has CitNOW acquired Web1on1, and what are its plans?
The CitNOW Group is at the forefront of building solutions that address the needs of customers during their car buying and ownership experience. They’re driven by a vision to transform the way the automotive world communicates.
The CitNOW Group can help retailers digitize each stage of the customer journey – from the research phase right through to aftersales – to offer the best possible customer experience, sell more cars and services and build a loyal customer base. The acquisition of Web1on1 fits perfectly with this strategy!
With 10.500 dealership clients across Europe, it is easy to see where Web1on1 is complementary to the CitNOW Group portfolio. We are convinced that messaging will be the dominant communication channel for dealerships soon.
When did the acquisition become effective?
The acquisition was completed at the end of April 2022.
Will the product and services I use remain in place?
Yes, they will!
What are the benefits for me, as a client? How am I going to be affected?
We can think of a whole range of benefits, but let’s start with two for now.
Firstly, we expect to ramp up our innovations and increase our deployment cycle for the Automotive Messaging Platform.
Secondly, the CitNOW Group companies already offer several great solutions for car dealers and brands, which we’ll be able to make available to you very soon.
Is it going to be ‘CitNOW’ from now on, rather than ‘Web1on1’?
No, we’ll be keeping the name Web1on1.
Will your Web1on1 contact person(s) change?
No, you can still reach us via the normal channels!
Do you have further questions?
Or email us on: care@web1on1.chat