The benefits of
becoming a
conversational
dealership_


DID YOU KNOW?

68% of consumer perfer to talk to businesses through Messaging

The wait is over. WhatsApp is now open for business-to-consumer messaging. Dealerships and brands that communicate with car shoppers and owners via their favourite messaging apps can look forward to:

  • More leads from mobile website visitors.
  • Fewer phone calls to the service department.
  • Increased loyalty when customers add you as a “friend”.

EVER SOLD A CAR WITHOUT A CONVERSATION?

Conversations are key to selling. And today’s consumers prefer messaging over voice and email. Use WhatsApp to talk to car shoppers and watch your call rates drop and your conversion rates rise.

CHALLENGE

Low conversion rates among mobile users

MESSAGING SOLUTION

60% of visitors to your website are using a mobile phone. What if they’re interested in one of your products or services? Ever tried to fill out a web form on your phone?

When you add a WhatsApp button to every vehicle detail page, you give mobile shoppers the easiest way to contact you. So will your lead numbers.

BENEFITS

  • Increased mobile conversion rates
  • Real-time follow-up

EVER SERVICED A CAR WITHOUT A CONVERSATION?

As a dealership, you always want to speed up repair turnaround times and grow service revenue. Web1on1’s WhatsApp solution can help you achieve these goals. It makes customer interactions smooth, fast and easy at every stage – from appointment reminders and in-service communication to mobile payment and follow-up.

Challenge

Repair approval

Messaging solution

When a driver brings in their car for servicing, ask if they’d like to be notified via WhatsApp when their car is ready for pickup. We think they’ll say yes. Your next conversation might go something like in the example.

Hi, you said to message you, my number plate is XX-123-YY

So what did you find?

Good afternoon, this is Niels at Dealer X. Welcome to our WhatsApp. I will keep you posted.

Cool 🙂

During your Skoda Fabia’s summer check-up, the garage noticed a musty smell in your air con. We can do a cleaning treatment using a special odour-removing foam at a cost of €70. Also, the travel limiters on your rear shock absorbers are broken. We advise replacement. The cost would be €250. Finally, as agreed, we’ve replaced your windscreen wipers and dipped headlight.

Yes please!

BENEFITS

  • Speed up repair approval and send status updates
  • Send and receive videos and pictures
  • Notify the customer when their vehicle is ready

ALREADY A WEB1ON1 CLIENT?

Just ask your Web1on1 manager to help you
activate WhatsApp

MULTIPLE CHANNELS, ONE SOFTWARE SOLUTION

Boost your Automotive Messaging Platform© by adding WhatsApp now.
So your team (and Web1on1 agents) can respond to customers and leads around the clock.

AND THE NEXT STEP: OUTGOING MESSAGING SERVICE

Save time and money by inviting customers to service appointments, tire changes and annual checks via WhatsApp. Appointments are sent directly to your messaging system or your workshop software.

Easily communicate with your customers through personal and authentic chats. Start now. Activate WhatsApp and / or Facebook Messenger and then ask your customers if they want to sign up for the outgoing messaging service.

PRICING

WhatsApp channel activation costs €100 a month for each phone number.
A setup fee of €250 applies.

GDPR

Web1on1’s WhatsApp solution is GDPR-compliant.

Ready to get started?

Or join us by phone (31) 0800 – 932 1661.