Frictionless car sales
A customer is looking for a second-hand car on a used car portal. He likes the look of a car that’s for sale. But a previous bad experience makes him hesitant to travel to the dealer for a test drive. It once took him an hour to reach a dealership, only to find the car he was interested in was reserved by someone else. The reservation was not yet visible on the website.
Even outside office hours, the dealership is able to service its customers by using our Automotive Conversations Platform©. This enables customers to handle their personal business in their own time, just the way they like it.
During the buying process, customers run the risk of travelling to a dealership for a particular vehicle that they’ve seen for sale on the website, only to find that the car has been reserved or already sold.
When using the Automotive Conversations Platform©, customers can instantly check the availability of a car, without having to call or drive.
As a dealer, you want to make sure your prospect is licensed. Having the prospect upload his driving licence during the chat makes your administrative process faster.