Europe’s leading automotive messaging platform
Web1on1’s automotive messaging platform makes it easier for dealerships to deliver and scale customer conversations across the channels they prefer. From lead generation to aftersales and servicing, their messaging platform turns processes into customer-centric experiences so you can satisfy customers, improve efficiency and turn interactions into lasting customer relationships.
Since launching in 2009, Web1on1 has been at the forefront of empowering experiences consumers love by connecting over 2000 dealerships across Europe with their customers through messaging.
With today’s consumers transacting in a mobile-first world that promotes online conversations over web forms, emails and calls, Web1on1’s automotive messaging platform enables dealerships to transition customer processes into conversations so dealerships can deliver a seamless experience via the messaging channels their customers (and prospects) prefer.
Using Web1on1, Brands such as Mercedes, Renault and Toyota have turned customer journeys such as booking a test drive or scheduling a service appointment into conversational experiences that both strengthen customer relationships and optimise operational efficiency.
Mission
Frictionless online automotive relations
By transforming business processes into smart conversations, new and existing customers can easily do business with you 24/7. As a continuous conversation, at the time and through the channel that best suits the consumer.
As a result, automotive processes become better, cheaper and faster.
Vision
Conversations beat applications
Automotive companies are perfectly organised for a world that no longer exists. Getting customers to fill in a web form, send an e-mail or call a help desk. Really?
The consumer is always online and prefers conversations!
Our history
- 2009 Web1on1 founded
- 2011 Launched automotive portal chat: Autotrader
- 2012 First brand: MINI
- 2016 +200 Agents
- 2017 Listed in Inc. EU’s fastest 5000
- 2018 Launched in France
- 2019 Deployed first Chatbot – Web1on1 in Portugal
- 2020 Acquired ChatShipper – SaaS Messaging Platform
- 2021 Transition to SaaS provider / Spanish launch
- 2022 Acquired by CitNOW Group
Web1on1 offices
Europe’s leading automotive messaging platform
As you can see on this map our core business is in the core of Europe. We are expanding fast and forming new partnerships all over Europe. In our ambition, we are always looking for new collaborations.
So please contact us if you are interested in a partnership.
