Automotive customer communication through WhatsApp
Reduce time spent on the phone, connect with customers faster and deliver a great customer experience with WhatsApp for dealerships by Web1on1.
Designed to deliver value for your entire business
Sales
Generate more qualified leads with WhatsApp on your website and unify sales conversations in one central multi-channel inbox
Aftersales
Streamline in-service communication, from pick-up to drop-off to deliver a better experience for your customers and service reps
Contact centres
Scale your team’s capacity by turning inbound calls into messages and leveraging automation to route conversations to the right department
Why dealerships are adopting WhatsApp
- 95% open rate with most messages opened within the first 3 minutes
- 5x higher open rate than email
- Quickly becoming the preferred communication channel by customers
- Less interruptions during work and send messages when it suits you
- Handle multiple conversations at the same time
- Save time and costs by moving away from costly calls
- Share photos, voice messages, location, and more
Generate more qualified leads from your website
Increase your website’s conversion rate across desktop and mobile by adding a WhatsApp CTA and provide customers with a fast lane to your sales team. So you can generate more sales opportunities and convert website visitors at a higher rate.
Bring your sales conversations together
Say goodbye to fragmented sales follow-up with the automotive conversation platform which brings your messages across all channels into one inbox so you get a full overview of your sales conversations.
Cas Franssen
Team lead online sales
“Web1on1 allows us to speak to our customers during extended opening hours. For ourselves, it reduces our workload because the web chat captures a selection of leads, filters them and then shares them back with us for further follow-up”
Reduce no-shows with appointment reminders
Send reminders for service appointments via WhatsApp to ensure 100% attendance and invite customers to check-in from home for a faster drop-off experience.
Fewer interruptions by streamlining in-service communication
Invite customers to stay updated on their vehicle via WhatsApp to reduce repetitive inbound calls and share images, quotes and work order details for faster sign-offs on repairs.
Powering conversations for dealerships across Europe
Combine WhatsApp with the Service Board
Manage your workshop from one simple view and automate customer updates.
Notify customers when their car is ready
Share car pick-up notifications via WhatsApp and send invoices with a payment link before pick-up to speed up key returns.
Turn inbound calls into messages
Reduce the costs associated with running a contact centre, carry out multiple conversations at once and easily route conversations to the right department diverting calls into WhatsApp conversations.
Find out everything you need to know about WhatsApp…
…with our ultimate guide on WhatsApp for dealerships
