How Google Business Messages benefits your dealership
Assist your customers at the most important point of their customer journey: their discovery phase
Reduce telephone traffic by adding a new, more convenient communication channel
Handle multiple conversations at the same time via Web1on1’s multi-channel inbox
Be there at the very start of your customer’s journey
Google’s Business Messages makes it easier for consumers to search and connect with your business directly through Google Search and Maps. With Google Business Messages via Web1on1, customers can click the “Message” button presented in the search results to start a text conversation with your team.
Increase satisfaction with a great conversational experience
Create a chat experience your customers know and love, solve customer problems instantly and respond to questions faster. All directly on Google, before they’ve landed on your website.
Manage more conversations and fewer inbound calls
Helping customers over text is significantly less expensive than over the phone. Introducing Google Business Messages enables you to turn search divert search traffic from higher-cost phone calls to lower-cost messaging, where agents can handle up to eight text conversations at once
Route messages to the right department
Assign conversations to the right branch or department based on location or initial question so you can enable Google Business Messages for every stage of the customer journey. Assign them to the right team based on the domain or URL they land on.
Give your team the right communication tool
Web1on1’s messaging platform brings Google Business Messages and all your other communication channels into one place, enabling your team to connect with multiple customers at the same time. So your agents have one easy-to-use tool and your customers get the service they expect.
Powering conversations for dealerships across Europe