Here is all the information you need about pricing, packages, features and more.
Your advantages:
- 14 days free trial, no credit card required
- Immediate full access
- No IT know-how necessary
Our pricing is focused on creating impact for your organization.
Base
€ 99 per month
Engage up to 125 Contacts/month in unlimited Chats i
Example: The first 125 MECs are included in your licence. If you handle any number of conversations with 150 unique end-users in a given month, we will count 25 extra MECs for that month, each priced at Euro 0,36.
The additional charge will be 25 * Euro 0,36 = Euro 9.00
Unlimited users
Live chat
WhatsApp Business
Video Call
Popular
Grow
€ 499 per month
Engage up to 1.500 Contacts/month in unlimited Chats i
Example: The first 1.500 MECs are included in your licence. If you handle any number of conversations with 1.525 unique end-users in a given month, we will count 25 extra MECs for that month, each priced at Euro 0,28.
The additional charge will be 25 * Euro 0,28 = Euro 7.00
Unlimited Users
Live chat
WhatsApp Business
Video Call
Team Chat
Subaccounts
Scale
€ 1.499 per month
Engage up to 6.000 Contacts/month in unlimited Chats i
Example: The first 6.000 MECs are included in your licence. If you handle any number of conversations with 6.025 unique end-users in a given month, we will count 25 extra MECs for that month, each priced at Euro 0,26.
The additional charge will be 25 * Euro 0,26 = Euro 6.50
Unlimited users
Live chat
WhatsApp Business
Video Call
Team Chat
Subaccounts
Custom
Pricing upon request
Engage as many Contacts per month as you need
Unlimited users
Live chat
WhatsApp Business
Video Call
Team Chat
Subaccounts
Collaborative messaging
| Web1on1 Core Features |
Base | Grow | Scale | Custom |
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| Desktop browser App |  |
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| Mobile Chat App iWeb1on1 is optimised on mobile via a dedicated Web Progressive app (WPA) that is accessible directly in any mobile browser (Android or IOS). Most of the desktop app features are accessible: chatting, forwarding chats to other users (desktop or mobile), receiving notifications. | |
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| Unlimited (Team) Inboxes iTeam inboxes allow the creation of customized routing to allocate different use-cases for different teams (example 1: WhatsApp chats landing the inbox #WhatsApp | example 2: WhatsApp and Live Chat sales chats landing in the inbox #Sales). | |
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| User Management iAllocate each user the appropriate role (between 5 users roles: Guest, Agent, Supervisor, Admin, Owner) | |
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| Routing rules | |
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| Wiki – Knowledge base | |
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| Locations & Departments | |
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| Lead forms | |
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| Dashboarding | |
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| Subaccounts |  |
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| Collaborative messaging | |
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| Chatbot Store | |
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| Extra MECsi | €0,36 | €0,28 | €0,26 | custom |
| Chat App features | Base | Grow | Scale | Custom |
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| Continuous message stream | |
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| Add Contacts / Conversations | |
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| Merge conversations | |
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| Star conversations | |
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| Label conversations | |
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| Forward conversations | |
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| Customer profiles | |
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| Quick replies | |
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| Knowledge base search | |
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| Conversations / Contact search | |
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| Team Chat |  |
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| Send image, video & pdf | |
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| Push Knowledge Base Content | |
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| Real-time Channel switching | |
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| Co-worker feedback | |
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| Channel Management | Base | Grow | Scale | Custom |
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| Live Chat | |
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| WhatsApp Business | |
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| Facebook Messenger | |
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| Google Business Messages (soon) | |
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| Video call & Screenshare | |
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| SMS | |
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| Live Chat | Base | Grow | Scale | Custom |
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| Live Chat Widget | |
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| Offer channel switch | |
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| Basic Setup | |
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| Advanced Setup | option | option | option | option |
| Send images, videos and docs | |
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| Live visitor URL | |
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| Available 24/7 | |
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| Pre-chat wizard | option | option | option | option |
| Eye-catcher | option | option | option | option |
| Shout out | option | option | option | option |
| Google Analytics integration | |
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| Video call | Base | Grow | Scale | Custom |
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| Video Call | |
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| Screenshare | |
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| Instant meetings | |
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| Desktop | |
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| Mobile | |
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| Video Call Booking bot | option | option | option | option |
| Plug and play Chatbots | Base | Grow | Scale | Custom |
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| Plug & Play Chatbots | option | option | option | option |
| Bot – human hand-over | |
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| WhatsApp Concierge bot | |
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| Bring your own bot | |
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| Chatbot SDK | |
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| API & Webhooks | Base | Grow | Scale | Custom |
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| Conversations API | |
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| Metrics API | |
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| Configurable webhooks | |
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| Security | Base | Grow | Scale | Custom |
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| End-to-End encryption | |
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| Google OAuth | |
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| GDPR ready | |
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| Password strength enforcement | |
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| 2-factor authentication | |
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| SSO & SAML | |
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| 24/7 status monitoring | |
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| Support & Customer Success | Base | Grow | Scale | Custom |
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| Get Started guide | |
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| Guided onboarding | option | |
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| Help Center | |
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| Support form | |
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| Email support | |
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| Phone support | |
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| Support hours | Mon-Fri: 09-17 CET | Mon-Fri: 09-17 CET | Mon-Fri: 09-17 CET | Mon-Fri: 09-17 CET |
| Impact review | – | Quarterly | Quarterly | Monthly |
| Impact Coaching Plan | option | option | option | option |
| Contract | Base | Grow | Scale | Custom |
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| Terms and Conditions | Web1on1 | Web1on1 | Web1on1 | Custom |
| DPA | Web1on1 | Web1on1 | Web1on1 | Custom |
| Contract term | Annual | Month to month | Month to month | Custom |
| Payments & invoicing | Base | Grow | Scale | Custom |
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| Credit cardi | |
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| SEPA Direct Debit | |
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| SEPA Bank transfer | |
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| Purchase Order | |
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Popular addons
Chats as a Service
Engage and convert more of your website visitors into sales and service appointments.
Tap into the support of Web1on1’s pre-sales team and be available to engage the visitors you work so hard to drive to your website, no matter what time they want to contact you.
Addon
Plug & Play Dealer Chatbots
Plug and play bots to scale every part of your dealership.
Web1on1’s AI chatbots qualify leads, schedule demos for your sales team, book service appointments (and more) at a scale 24/7 so you can engage every customer no matter when they hit your site.
Addon
Frequently Asked Questions
What are Engaged Contacts?
A MEC stands for Monthly Engaged Contact and is a conversation between a unique end-user and Web1on1, via any channel, for any number of messages in a given calendar month.
Example: The first 125 MECs are included in your base licence. If you handle 200 conversations in a month (representing 200 unique users), we will count 75 extra MECs for that month. The overage pricing is dependent on your selected Plan (Base / Grow / Scale / Custom).
How can I upgrade my plan?
If you find that you’re regularly using up your MECs, you can upgrade your plan to add more inclusive MECs and avoid overage fees for additional MECs. Check our Plan-section to manage your subscription.
How can I pay?
We accept all major credit cards, SEPA Direct Debit and depending on your plan SEPA Credit Transfer (Bank Transfer). Subscriptions renew automatically at the end of each billing cycle. All listed prices are in Euro.
I have a different question
Please ask us! We are happy to chat 😉