Here is all the information you need about pricing, packages, features and more.

 

Your advantages:

  • 14 days free trial, no credit card required
  • Immediate full access
  • No IT know-how necessary

Our pricing is focused on creating impact for your organization.

Base

€ 99 per month

Get started

Engage up to 125 Contacts/month in unlimited Chats i

MEC stands for Monthly Engaged Contact, a unique end-user who engages in any number of conversations via any channel in the Automated Messaging Platform (AMP) in a given calendar month. 

Example: The first 125 MECs are included in your licence. If you handle any number of conversations with 150 unique end-users in a given month, we will count 25 extra MECs for that month, each priced at Euro 0,36.
The additional charge will be 25 * Euro 0,36 = Euro  9.00

Unlimited users

Live chat

WhatsApp Business

Video Call

Popular

Grow

€ 499 per month

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Engage up to 1.500 Contacts/month in unlimited Chats i

MEC stands for Monthly Engaged Contact, a unique end-user who engages in any number of conversations via any channel in the Automated Messaging Platform (AMP) in a given calendar month. 

Example: The first 1.500 MECs are included in your licence. If you handle any number of conversations with 1.525 unique end-users in a given month, we will count 25 extra MECs for that month, each priced at Euro 0,28.
The additional charge will be 25 * Euro 0,28 = Euro  7.00

Unlimited Users

Live chat

WhatsApp Business

Video Call

Team Chat

Subaccounts

Scale

€ 1.499 per month

Get started

Engage up to 6.000 Contacts/month in unlimited Chats i

MEC stands for Monthly Engaged Contact, a unique end-user who engages in any number of conversations via any channel in the Automated Messaging Platform (AMP) in a given calendar month. 

Example: The first 6.000 MECs are included in your licence. If you handle any number of conversations with 6.025 unique end-users in a given month, we will count 25 extra MECs for that month, each priced at Euro 0,26.
The additional charge will be 25 * Euro 0,26 = Euro  6.50

Unlimited users

Live chat

WhatsApp Business

Video Call

Team Chat

Subaccounts

Custom

Pricing upon request

Talk to sales

Engage as many Contacts per month as you need

Unlimited users

Live chat

WhatsApp Business

Video Call

Team Chat

Subaccounts

Collaborative messaging

Web1on1
Core Features
Base Grow Scale Custom
Desktop browser App
Mobile Chat App
Unlimited (Team) Inboxes
User Management
Routing rules
Wiki – Knowledge base
Locations & Departments
Lead forms
Dashboarding
Subaccounts
Collaborative messaging
Chatbot Store
Extra MECsi €0,36 €0,28 €0,26 custom
Chat App features Base Grow Scale Custom
Continuous message stream
Add Contacts / Conversations
Merge conversations
Star conversations
Label conversations
Forward conversations
Customer profiles
Quick replies
Knowledge base search
Conversations / Contact search
Team Chat
Send image, video & pdf
Push Knowledge Base Content
Real-time Channel switching
Co-worker feedback
Channel Management Base Grow Scale Custom
Live Chat
WhatsApp Business
Facebook Messenger
Google Business Messages (soon)
Video call & Screenshare
SMS
Email
Live Chat Base Grow Scale Custom
Live Chat Widget
Offer channel switch
Basic Setup
Advanced Setup option option option option
Send images, videos and docs
Live visitor URL
Available 24/7
Pre-chat wizard option option option option
Eye-catcher option option option option
Shout out option option option option
Google Analytics integration option option option
WhatsApp Business Base Grow Scale Custom
Free WABA onboarding
WhatsApp Business
Free WhatsApp approval
Bring your own number
Included WhatsApp templates unlimited unlimited unlimited unlimited
WA fee template message See: WA rates See: WA rates See: WA rates See: WA rates
Video call Base Grow Scale Custom
Video Call
Screenshare
Instant meetings
Desktop
Mobile
Video Call Booking bot option option option option
Plug and play Chatbots Base Grow Scale Custom
Plug & Play Chatbots option option option option
Bot – human hand-over
WhatsApp Concierge bot
Bring your own bot
Chatbot SDK
API & Webhooks Base Grow Scale Custom
Conversations API
Metrics API option
Configurable webhooks
Security Base Grow Scale Custom
End-to-End encryption
Google OAuth
GDPR ready
Password strength enforcement
2-factor authentication
SSO & SAML option
24/7 status monitoring
Support & Customer Success Base Grow Scale Custom
Get Started guide
Guided onboarding option
Help Center
Support form
Email support
Phone support
Support hours Mon-Fri: 09-17 CET Mon-Fri: 09-17 CET Mon-Fri: 09-17 CET Mon-Fri: 09-17 CET
Impact review Quarterly Quarterly Monthly
Impact Coaching Plan option option option option
Contract Base Grow Scale Custom
Terms and Conditions Web1on1 Web1on1 Web1on1 Custom
DPA Web1on1 Web1on1 Web1on1 Custom
Contract term Month to month Month to month Month to month Custom
Payments & invoicing Base Grow Scale Custom
Credit cardi
SEPA Direct Debit
SEPA Bank transfer option option
Purchase Order option option option

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Popular addons

Portrait of young woman using laptop at cafe, she is working on laptop computer at a coffee shop.

Chats as a Service

Engage and convert more of your website visitors into sales and service appointments.

Tap into the support of Web1on1’s pre-sales team and be available to engage the visitors you work so hard to drive to your website, no matter what time they want to contact you.

Addon

bot@2x

Plug & Play Dealer Chatbots

Plug and play bots to scale every part of your dealership.

Web1on1’s AI chatbots qualify leads, schedule demos for your sales team, book service appointments (and more) at a scale 24/7 so you can engage every customer no matter when they hit your site.

Addon

Calculate your cost

Do you want to estimate your Monthly Engaged Contacts cost?

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Frequently Asked Questions

What are Engaged Contacts?

A MEC stands for Monthly Engaged Contact and is a conversation between a unique end-user and Web1on1, via any channel, for any number of messages in a given calendar month.

Example: The first 125 MECs are included in your base licence. If you handle 200 conversations in a month (representing 200 unique users), we will count 75 extra MECs for that month. The overage pricing is dependent on your selected Plan (Base / Grow / Scale / Custom).

Calculate it yourself

How can I upgrade my plan?

If you find that you’re regularly using up your MECs, you can upgrade your plan to add more inclusive MECs and avoid overage fees for additional MECs. Check our Plan-section to manage your subscription.

Upgrade my plan

How can I pay?

We accept all major credit cards, SEPA Direct Debit and depending on your plan SEPA Credit Transfer (Bank Transfer). Subscriptions renew automatically at the end of each billing cycle. All listed prices are in Euro.

I have a different question

Please ask us! We are happy to chat 😉

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