Aftersales Hub

Efficient servicing done conversationally

Free trialTalk to a consultant

Products:

  • Workshop booking
  • In-service messaging
  • Pick-up notifications and payment
Auto car repair service center. Mechanic examining car

Aftersales

Hub

Efficient servicing done conversationally

Free trialTalk to a consultant

Products:

  • Workshop booking
  • In-service messaging
  • Pick-up notifications and payment
Auto car repair service center. Mechanic examining car

More than 2,000 dealerships, brands & service centers are all-in with Web1on1_

It’s time to rethink the Automotive Aftersales experience…

Step 1: Generate more and better bookings

Utilize messaging for your sales team, service team and marketing
Schedule service appointments for your car easily
Put your workshop booking on auto pilot

Bookings via Chat and Whatsapp

Identify and engage every visitor in real-time by adding a live chat widget and a WhatsApp icon to your website, and give consumers a quick and simple way to reach you to book their workshop appointments. Also available for: Facebook Messenger & Google My Business Messages.

Bookings by Chatbots

Web1on1’s AI chatbots will schedule your service appointments 24/7, so you can engage every customer no matter when they hit your site.

Bookings by Agents

Available during the day (til 23:59) and weekends, real-life agents are your clients’ favorite way to book their service appointments, and the best choice to drive more bookings.

Autopilot Bookings

Don’t just wait for customers to come to you. Proactively reach out and invite them to book an appointment with outbound notifications.

Step 2: Streamline your workshop with In-service Messaging

Skip back-and-forth phone calls and speed up repair approval times

WhatsApp appointment reminder

Replace SMS and email with WhatsApp for your service appointment reminders, and start communicating with your clients in their favorite way: Messaging.

In-service communication

Skip the back and forth and say goodbye to unanswered phone calls by keeping customers informed on the progress of their car service via messaging channels such as WhatsApp.

Step 3: Remove phone bottleneck with pick-up notifications

Have smart chatbots handle every stage of servicing a car
Manage payments easily within the conversation

Pick up notifications

Create a smooth car pick-up process using automated “Your car is ready” messaging notifications.

Online payments and invoices

By incorporating invoicing into your conversational experience with in-app payments, you can speed up the time it takes for repairs to be paid and cut out the admin and collection time.

Increase service booking, delight customers and streamline your workshop’s processes

Aftersales Messaging Dashboard

Use our messaging platform to drive your whole workshop process and trigger the right action (or notification) at the right time.

Integrates with your Workshop planning system

Simple is better. Just connect Web1on1 with your existing workshop planning system to benefit from the Aftersales Hub features.

More info

Comprehensive Analytics for smart decisions

Whether real-life chat agents or bots, our analytics dashboard helps you understand their lead-generating capabilities and compares them to your company’s true potential.

Comprehensive Analytics for smart decisions

Whether real-life chat agents or bots, our analytics dashboard helps you understand their lead-generating capabilities and compares them to your company’s true potential.

Pricing focused on creating impact for your organization

Base

€ 99 per month

Engage up to 125 Contacts/month in unlimited Chats i

MEC stands for Monthly Engaged Contact, a unique end-user who engages in any number of conversations via any channel in the Automated Messaging Platform (AMP) in a given calendar month. 

Example: The first 125 MECs are included in your licence. If you handle any number of conversations with 150 unique end-users in a given month, we will count 25 extra MECs for that month, each priced at Euro 0,36.
The additional charge will be 25 * Euro 0,36 = Euro  9.00

Learn more

Popular

Grow

€ 499 per month

Engage up to 1.500 Contacts/month in unlimited Chats i

MEC stands for Monthly Engaged Contact, a unique end-user who engages in any number of conversations via any channel in the Automated Messaging Platform (AMP) in a given calendar month. 

Example: The first 1.500 MECs are included in your licence. If you handle any number of conversations with 1.525 unique end-users in a given month, we will count 25 extra MECs for that month, each priced at Euro 0,28.
The additional charge will be 25 * Euro 0,28 = Euro  7.00
Learn more

Scale

€ 1,499 per month

Engage up to 6.000 Contacts/month in unlimited Chats i

MEC stands for Monthly Engaged Contact, a unique end-user who engages in any number of conversations via any channel in the Automated Messaging Platform (AMP) in a given calendar month. 

Example: The first 6.000 MECs are included in your licence. If you handle any number of conversations with 6.025 unique end-users in a given month, we will count 25 extra MECs for that month, each priced at Euro 0,26.
The additional charge will be 25 * Euro 0,26 = Euro  6.50
Learn more

Custom

Pricing upon request

Engage as many Contacts per month as you need

Learn more

We got you covered…

Adopting a new tool can be challenging, that’s why Web1on1’s team of experts will support you to make sure you achieve the impact you want.

Hands-on content

24/7 access to Help Center articles and videos to make the most of the tool

Support team

A native-speaking advisor is available to answer all your technical questions

Impact Program

Do you need guaranteed impact? Let us help with our structured six-month program

Frequently Asked Questions

How long does it take to implement the Web1on1 Aftersales Hub?

The first services are implemented in one to two weeks on average. For the full range of products, we recommend the six-month Impact program.

Can I test it with one of my locations?

Yes, it’s possible to try it out with one or multiple locations.

Contact us

You may also like…

Sales

Sales Hub

Read more

Aftersales

WhatsApp Service Appointment Reminders

Read more