Aftersales Hub
Efficient servicing done conversationally
Products:
- Workshop booking
- In-service messaging
- Pick-up notifications and payment
Aftersales
Hub
Efficient servicing done conversationally
Products:
- Workshop booking
- In-service messaging
- Pick-up notifications and payment
More than 2,000 dealerships, brands & service centers are all-in with Web1on1_
It’s time to rethink the Automotive Aftersales experience…
Step 1: Generate more and better bookings
Bookings via Chat and Whatsapp
Identify and engage every visitor in real-time by adding a live chat widget and a WhatsApp icon to your website, and give consumers a quick and simple way to reach you to book their workshop appointments. Also available for: Facebook Messenger & Google My Business Messages.
Bookings by Chatbots
Web1on1’s AI chatbots will schedule your service appointments 24/7, so you can engage every customer no matter when they hit your site.
Bookings by Agents
Available during the day (til 23:59) and weekends, real-life agents are your clients’ favorite way to book their service appointments, and the best choice to drive more bookings.
Autopilot Bookings
Don’t just wait for customers to come to you. Proactively reach out and invite them to book an appointment with outbound notifications.
Step 2: Streamline your workshop with In-service Messaging
WhatsApp appointment reminder
Replace SMS and email with WhatsApp for your service appointment reminders, and start communicating with your clients in their favorite way: Messaging.
In-service communication
Skip the back and forth and say goodbye to unanswered phone calls by keeping customers informed on the progress of their car service via messaging channels such as WhatsApp.
Step 3: Remove phone bottleneck with pick-up notifications
Pick up notifications
Create a smooth car pick-up process using automated “Your car is ready” messaging notifications.
Online payments and invoices
By incorporating invoicing into your conversational experience with in-app payments, you can speed up the time it takes for repairs to be paid and cut out the admin and collection time.
Increase service booking, delight customers and streamline your workshop’s processes
Service Board
Use our messaging platform to drive your whole workshop process and trigger the right action (or notification) at the right time.
Integrates with your Workshop planning system
Simple is better. Just connect Web1on1 with your existing workshop planning system to benefit from the Aftersales Hub features.
Comprehensive Analytics for smart decisions
Whether real-life chat agents or bots, our analytics dashboard helps you understand their lead-generating capabilities and compares them to your company’s true potential.
Comprehensive Analytics for smart decisions
Whether real-life chat agents or bots, our analytics dashboard helps you understand their lead-generating capabilities and compares them to your company’s true potential.
We got you covered…
Adopting a new tool can be challenging, that’s why Web1on1’s team of experts will support you to make sure you achieve the impact you want.
Hands-on content
24/7 access to Help Center articles and videos to make the most of the tool
Support team
A native-speaking advisor is available to answer all your technical questions
Impact Program
Do you need guaranteed impact? Let us help with our structured six-month program
Frequently Asked Questions
How long does it take to implement the Web1on1 Aftersales Hub?
The first services are implemented in one to two weeks on average. For the full range of products, we recommend the six-month Impact program.
Can I test it with one of my locations?
Yes, it’s possible to try it out with one or multiple locations.