Today’s consumers prefer messaging over all other forms of communication.
That’s why car servicing needs to be conversational.
Our Automotive Messaging Platform™ automates service appointments, scheduling and reminders and lets you quickly and easily share information and get repair approvals from customers.
Easy car drop-off
Sunday afternoon, 4.00 pm. A couple’s car has to be at the garage tomorrow morning for servicing. They’re wondering if they can drop off the car that evening after visiting their family. They open the WhatsApp conversation in which they booked the appointment:
It’s super-easy for the agent to access all previous information provided by the customer. This way the customer doesn’t have to repeat any details.
This information is captured in your company knowledge base. All information, like special offers and campaigns, is presented to agents proactively. At the same time, it’s a database that’s as easy to search as Google.