Chatbots that work

Whatever you might think of them, chatbots have been proven to deliver excellent results. And who wouldn’t want an assistant that can work 24/7, never takes a day off and never gets ill?

Conversational interaction

Maybe you’ve interacted with a bot yourself. The experience might have been positive or negative. But it’s a fact automotive dealers and brands benefit from using chatbots, as long as they’re well designed and managed.

Why? Because conversational interaction through an app is much easier and more fun than filling in a web form.

Conversational interaction

Maybe you’ve interacted with a bot yourself. The experience might have been positive or negative. But it’s a fact automotive dealers and brands benefit from using chatbots, as long as they’re well designed and managed.

Why? Because conversational interaction through an app is much easier and more fun than filling in a web form.

Smarter and faster

Bots are great at interacting with other systems. They can quickly extract information from them and write data to them.

So they can enrich contact profiles and retrieve vehicle data, for instance using a registration number, in a flash.

That makes things easy for your customers. They don’t have to fill in unnecessary details you may already have, for example if they want to make a service appointment.

Smarter and faster

Bots are great at interacting with other systems. They can quickly extract information from them and write data to them.

So they can enrich contact profiles and retrieve vehicle data, for instance using a registration number, in a flash.

That makes things easy for your customers. They don’t have to fill in unnecessary details you may already have, for example if they want to make a service appointment.

Chatbot design experts

Web1on1 knows better than anyone how to help your bots communicate with car buyers and drivers. So you can talk to them in a natural, friendly way via a personality that suits your brand identity.

We’re certified specialists in conversation design – a new field that combines technology, psychology and copywriting.

In the end, building, managing and optimising a chatbot isn’t that different from onboarding a human agent. It’s all in good hands with Web1on1.

certificaat-conversation-design-a-nijman-(1)

Real humans are always standing by

If a bot can’t solve something (which can happen for a number of reasons), Web1on1’s human agents are always there, ready to take over the conversation. So frustrating experiences are avoided and your customer gets what they need.

Want to see our bots in action?